Summary: The Care Manager is responsible for coordinating, implementing, and supervising the delivery of services to agency clients in alignment with the company’s mission and standards of care. This position is accountable for adherence to regulatory and agency requirements for service provision and ensures compliance with and maintenance of client records.
Minimum Qualifications:
• Three to Five Years of experience in home care, home health, or related field.
• A reliable means of transportation with current insurance and a valid driver’s license.
• Must possess excellent written and verbal communication skills and be able to interact effectively with a diverse audience including clients, families, care providers, and other professionals.
• Must possess impeccable follow-up and attention to detail and be able to exercise initiative, problem-solve, and apply sound judgment.
• Able to supervise, assess, and evaluate care providers and advocate on behalf of clients and families.
• Passionate about helping others live with dignity.
• Must pass a criminal background check and must be authorized to work in the United States
Essential Duties and Responsibilities:
• Complete the Client Assessment packet for each new client; provide a copy of all signed agreements to the client or designated client representative.
• Develop and implement a written care plan for each client with input and approval by the client and/or designated client representative.
• Review the care plan with the client and caregiver and set expectations for service delivery
• Supervise client care provided by agency personnel and ensure all company, local, state, and federal regulations are followed.
• Regularly communicate with the client and/or designated client representative to follow up on service delivery and ensure client satisfaction.
• Conduct reassessments according to the agency’s established frequency and as needed due to a change in client condition or recent event.
• Participate in the coordination of services when more than one community service is providing care to a client such as another home care agency, home health agency, hospice agency, or facility.
• Serve as a resource for clients and families, facilitating client education, empowerment, and quality of life; provide recommendations and referrals as needed to third-party services.
• Ensure client records are current and properly maintained in accordance with agency policies and procedures.
• Provide needed training and education to staff in the client’s home, via telephone, and/or in the agency office.
• Assist with the development and revision of client care policies and procedures.
